Questions and answers

Frequently asked questions

The things households, clubs and businesses ask us most. If your question is not answered here, get in touch — a real person replies.

Joining and membership

What does a membership cost?

$99 including GST per household, for 12 months from the day you join. One membership covers everyone living at your address.

Does my club actually get the money?

Yes. After GST and payment-processing costs, 60% of distributable membership revenue goes to the club and 40% goes to BYC. BYC funds all of its operating costs from its own share, so the club's 60% is not chipped away by platform fees. Clubs are paid monthly.

What does my club spend the money on?

Your club decides — that is the point. Each club shares how supporter funding is being used through its BYC news and updates, so you can see your backing at work.

How does renewal work?

Your membership renews automatically each year at $99. We email a reminder before every renewal, and you can cancel any time from your member area or by contacting us.

Can I cancel if I change my mind?

You can cancel automatic renewal at any time, and your membership stays active until its expiry date. If something is not right with your membership, contact support and we will work it out.

Offers and savings

How do I redeem an offer?

It depends on the offer. Most local offers are redeemed by showing your digital membership card in store. Online offers use a member code, and the redemption details are spelled out on every offer.

How does the savings tracker work?

Each offer shows its estimated value per use. When you redeem an offer, you record the use in your member area and it is added to your savings total. Savings are self-recorded and illustrative — they are not guaranteed.

Are the offers guaranteed?

Each business sets its own offer terms, and those terms always travel with the offer. Check the expiry date and any conditions before you redeem. Until partners are confirmed, businesses shown are clearly labelled as examples.

What is the bumper sticker?

One "your club × BYC" bumper sticker is included with each new household membership — your club's crest and colours alongside the BYC mark, so everyone knows you back your club. Your club confirms collection or delivery details after you join.

For clubs

What does it cost our club?

There are two setup plans: $499 incl. GST Founding Club Setup, where your club recruits the local businesses with our templates and support, or $999 incl. GST for a Managed Launch where BYC recruits them for you. There is no annual platform fee after that.

Does the club pay upfront?

No. No upfront payment from the club. Your setup fee is paid out of membership revenue as it comes in. Until it is cleared, your club's share goes towards the balance; once it is cleared, your club receives 60% of distributable membership revenue every month.

When do we receive our money?

Once the setup fee is cleared, your club's share of distributable membership revenue is paid monthly, with a report showing the memberships behind it.

What does our club need to do?

Nominate a contact, pick your setup plan, and spread the word to your community with the launch toolkit we provide. We handle the platform, the offers and the payments.

For businesses

What does listing cost?

Nothing — listing on BYC is free, always. One offer per business, with no listing fee and no expiry on the listing itself.

What do we need to offer?

One low-risk offer your business is comfortable honouring, with clear terms. We provide ready-made terms templates, and an AI assistant can help you write a compelling offer from a rough idea.

Can our offer be shown to other clubs' members too?

If no other club is listed near you yet, we will hold this preference. When a nearby club joins BYC, we will email you to ask whether you would like your offer shown to that club's members too. Your offer is never shared with a new club without your approval.

How do members redeem our offer?

However suits the offer best — showing the digital membership card in store, quoting a member code online, or a promo code at checkout. You choose the redemption methods when you list.

Still have a question?

BYC is run by a local family, and support comes from us directly.

Contact and support

Figures shown reflect the demonstration pilot and $99 household pricing. Prices are in NZD and include GST where applicable.